Timothy G. NeCastro President and CEO | Erie Insurance
Erie Insurance has been ranked highest in customer satisfaction among small business insurance providers, according to the J.D. Power 2025 U.S. Small Commercial Insurance Study. The company achieved a score of 723, which is 25 points above the industry average.
The study assessed overall satisfaction in seven areas: trust, price for coverage, product and coverage offerings, ease of doing business, people, problem resolution, and digital channels. Erie Insurance led the industry in price for coverage, ease of doing business, and people.
“We’re grateful to small business owners for their trust in Erie Insurance,” said Dave Russo, senior vice president for Commercial Products and Services. “This recognition demonstrates our focus on delivering clear value, making it easy to do business with us and showing up with people who care. For more than a century, ‘Above All in Service’ has guided our decisions, and it continues to drive our teams and independent agents to serve customers the right way, every day.”
The findings are based on responses from 2,848 customers with small businesses employing 50 or fewer workers.
Small business owners interested in learning more about insurance options can contact an independent Erie Insurance agent within their community.
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