Artificial intelligence becomes top priority for global insurance leaders in 2025

Technology, and particularly artificial intelligence (AI), has become the primary concern for insurance executives worldwide in 2025, according to a recent survey conducted by the International Insurance Society (IIS). The survey included responses from nearly 20,000 insurance executives globally.

The IIS, an affiliate of the Insurance Information Institute (Triple-I), reported that AI now ranks as the leading focus for technology and innovation among two-thirds of respondents. Executives identified AI’s potential to streamline operations, enhance analytics, and drive new product development as key reasons for this shift. While inflation and climate risk remain important issues, operational efficiency and cybersecurity also continue to be high priorities. The narrowing difference between concerns about climate risk and technological advancement underscores how digital priorities are gaining influence within the industry.

“These tools enhance forecasting capabilities by allowing for deeper insights into trends and potential future risks,” one executive said regarding AI’s impact. “By empowering themselves with robust analytics, organizations can improve their strategic planning and risk management efforts, ultimately driving better business outcomes.”

The focus on technology more broadly is also increasing among insurance leaders. According to the survey results, 41 percent of respondents now see technological advancement as a top social and environmental priority—up significantly from just 12 percent in 2021. This growing emphasis includes interest in innovations such as machine learning applications and advanced cybersecurity solutions.

Inflation remains a central economic issue for insurers for the fourth year running; 63 percent of surveyed executives cited it among their top three concerns. Climate risk continues to be a major worry within the social and environmental category. Meanwhile, apprehensions about an aging workforce have nearly doubled compared to last year; however, overall employment-related issues—including workforce readiness, structure, diversity/equity/inclusion (DEI), and employee health/safety—are generally considered lower priorities at present.