The National Association of Insurance Commissioners (NAIC) has appointed Melissa Jackson as its new Director of Communications. Jackson began her position on October 27, 2025, and will work from the organization’s Kansas City, Missouri office.
“We are excited to welcome Melissa to the NAIC. Her experience spearheading strategic communications and leading dynamic teams will help us continue amplifying the importance of state-based insurance regulation,” said NAIC Interim CEO Jeff Johnston.
“We look forward to Melissa highlighting the regulators’ work to protect consumers and ensure strong, stable, and resilient insurance markets,” said NAIC President and North Dakota Insurance and Securities Commissioner Jon Godfread.
The NAIC Communications Division provides support to members across all 50 states, the District of Columbia, and five U.S. territories through various communication tools and resources.
Jackson previously served as Vice President of Public Affairs at the Federal Reserve Bank of Kansas City. She also worked at the U.S. Department of State earlier in her career. Jackson holds a bachelor’s degree in organizational communication from Missouri State University and a master’s degree in public administration from the University of Kansas.
