Amica Insurance has achieved a notable distinction by tying for first place in the Shopping segment of the J.D. Power 2025 U.S. Insurance Digital Experience Study. Amica’s score of 559, on a 1,000-point scale, places it alongside Erie Insurance at the top of this category. Additionally, Amica secured second place in the Service segment with a score of 724.
The study’s Shopping portion evaluates four key factors: design, information, quoting, and system performance. Similarly, the Service segment assesses design, information, tools/capabilities, and system performance.
Ted Shallcross, President and CEO of Amica, commented on the achievement: “We’re pleased to be recognized for providing our customers with an outstanding digital experience.” He further emphasized that “these digital tools, combined with the exceptional customer service of our employees,” contribute to delivering “a seamless experience for our policyholders.”
