Absolute Total Care has been named a 2025 Human Experience (HX) Pinnacle of Excellence Award winner by Press Ganey, a company specializing in healthcare experience solutions. The award recognizes Absolute Total Care for ranking among the top 5% of health plans nationwide based on member experience over at least two consecutive years, as measured by CAHPS ratings.
Press Ganey works with more than 85% of U.S. health plans to improve member experiences and streamline healthcare processes. Absolute Total Care was recognized for its efforts in personalized communication and provider partnerships, which include engaging members through multiple channels such as phone, email, text, mail, and social media to enhance care coordination and access to services. The organization also expanded its quality team to proactively assist members who may miss preventive care appointments and provides monthly consultations with primary care providers.
Patrick T. Ryan, Chairman and CEO of Press Ganey, said: “By leading in critical areas like access, communication, and care coordination, Absolute Total Care is setting a high bar for member-centered, high-quality care. This award reflects their deep commitment to listening to members, meeting their needs, and delivering seamless, meaningful healthcare experiences.”
John W. McClellan, Plan President & CEO of Absolute Total Care stated: “This award comes is the culmination of years of dedicated effort and steadfast adherence to our core principle: doing the right thing for our members. Our mission – to transform the health of the community, one individual at a time – guides every decision we make. While delivering meaningful work is inherently rewarding, receiving recognition backed by rigorous data affirms that our commitment creates measurable value for those we serve.”
In 2026, Absolute Total Care plans to continue focusing on staff availability for appointment scheduling, recognizing providers for quality performance, and using data-driven insights to improve patient care.
Absolute Total Care has operated in South Carolina since 2007 as part of the managed care marketplace serving Medicaid program participants across all counties in the state. It is a wholly owned subsidiary of Centene Corporation.
For more information about Absolute Total Care’s services or initiatives visit absolutetotalcare.com.
